Shipping FAQ

Thanks for buying from Used Gym Store. The majority of things that we sell are extremely heavy and

awkward. If you haven’t had something like this shipped to you before, you are sure to have questions

about the process, and below are some of the most common.

A: We have most things shipped within a business day of receiving your order. After your piece leaves

our dock with the shipping company, it can be between 3-10 days to reach a freight terminal near you.

Once it reaches the freight terminal the shipping company will call you to set up a delivery time.

A: Most items are mounted to a pallet in one piece and wrapped in a protective layer of cloth. Then the

cloth is wrapped in plastic. Some pieces are so large that they may need to be disassembled and

packaged in pieces.

A: If a shipment arrives with damage, don’t let the driver leave and call us at (828) 851-0607, and we will

talk you through the best way to solve the problem. If it is outside our business hours, tell the driver that

you are refusing the shipment because of the damage, and contact us when we are back in the office.

Do not accept delivery of a damaged piece. There is very little we can do for you if you accept a

damaged piece.

A: This one has no easy answer. It is not an easy thing to move most of the things that we sell. Generally,

we use a combination of mover’s dolleys and hand trucks. Please do not try to move your piece alone,

injury or death could occur. Before ordering it’s a good idea to consider if you have the room and

resources move and set up these heavy pieces of equipment.

A: Some of our pieces will fit though a standard door opening, but sadly most won’t. Please measure the

openings that your piece will have to go through before ordering.

A: No, the shipping on these pieces is “Curb side drop off” only. The driver will not assist you past

dropping the piece off, so please plan to have help lined up and ready.